Frequently Asked Questions (FAQ)

1. Will you deliver fresh cakes?
A person can enjoy the actual taste of cake only when it's fresh, this is why all the cakes we deliver are prepared only some time before it reaches to the recipient. To achieve the same, we offer customers to choose delivery time as well, so that we know when we need to prepare a cake and get it delivered. We ensure that customer always enjoys the freshest possible cake. We do not believe in delivering stale cakes.

2. Do you take same day orders as well?
Yes, we do take same day orders till a fixed time on that particular day. It is always advisable to place same day order well on time to avoid any delivery problem. The later you place order, less chances will be there to find an available time for delivery.

3. When and how can I cancel my order?
You can cancel your order 24 hours before delivery time. After that, order cancellation requests will not be entertained. If you placed an order whose delivery time is within 24 hours of order placing time then order can't be cancelled and no refund will be processed for the same. For cancelling your order, you need to send us an email on online@shopnideas.in with the order id from the same email address which you have placed that order.

4. What if recipient is not available when delivery person reaches there? Will you re-attempt delivery?
We do not attempt to deliver again, but we would call recipient and sender to know if we can deliver their order to any neighbour or near by place. Unable to do so will lead to cancellation of order and no refund will be made in case of perishable products like cakes, chocolates and flowers.

5. While placing order, why do I see delivery time disabled?
Sometimes we get large number of orders for delivery at a particular time slot. In this case, that particular time slot is disabled to prevent taking any more orders. If you are need help in finding time slot for that day

6. What if recipient is not available when delivery person reaches there? Will you re-attempt delivery?
We do not attempt to deliver again, but we would call recipient and sender to know if we can deliver their order to any neighbour or near by place. Unable to do so will lead to cancellation of order and no refund will be made in case of perishable products like cakes, chocolates and flowers.